Privacy Policy

1. Information We Collect

We may collect information including:

Personal Information

• name;

• email address;

• phone number;

• mailing information voluntarily provided;

• family history information;

• uploaded records, photographs, and documents;

• payment-related information processed through third-party providers.

Technical Information

• IP address;

• browser type;

• device information;

• cookies and usage analytics;

• portal login activity.

2. How We Use Information

We use collected information to:

• provide genealogical research services;

• manage client projects;

• communicate regarding appointments and updates;

• process contracts and invoices;

• maintain project documentation;

• improve website functionality and security;

• and comply with legal obligations.

3. SMS/Text Messaging Privacy

If you opt into SMS communications, we may send service-related text messages including:

• appointment reminders;

• project updates;

• portal reminders;

• and client service notifications.

We do not currently use SMS for marketing purposes.

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Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Sharing of Information

We do not sell personal information.

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We may share information with trusted third-party providers who assist with:

• secure hosting;

• client portals;

• scheduling;

• payment processing;

• cloud storage;

• communications systems;

• and operational support.

Information may also be disclosed:

• when required by law;

• to protect legal rights;

• or in connection with a business transfer or reorganization.

5. Client Documents & Sensitive Information

Clients may voluntarily upload historical records, photographs, family information, and related documents through our client portal.

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While we utilize reasonable administrative and technical safeguards, no internet transmission or electronic storage method can be guaranteed completely secure.

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Clients should avoid uploading highly sensitive information unless reasonably necessary for the requested services.

6. Data Retention

We retain information for as long as reasonably necessary to:

• provide services;

• maintain business records;

• comply with legal obligations;

• resolve disputes;

• and enforce agreements.

Retention periods may vary depending on the nature of the engagement.

7. Cookies & Analytics

Our website may use cookies and analytics technologies to:

• improve website performance;

• understand visitor behavior;

• maintain security;

• and enhance user experience.

Users may disable cookies through their browser settings, though some website functionality may be affected.

8. Third-Party Links & Services

Our website and portal may contain links to third-party services or genealogy platforms.

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We are not responsible for the privacy or security practices of third-party websites or services.

9. Children’s Privacy

Our Services are intended for individuals age 18 and older.

We do not knowingly collect personal information from children under 18.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, misuse, or loss.

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However, no method of electronic transmission or storage is completely secure.

11. Your Rights

Depending on your jurisdiction, you may have rights relating to:

• access to personal information;

• correction of inaccurate data;

• deletion requests;

• or restriction of certain processing activities.

Requests may be submitted to:
support@lineagegenealogy.com

12. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted with a revised effective date.

13. Contact Information

Lineage Genealogy, LLC
Texas, United States

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Email: support@lineagegenealogy.com